01. Is this Vehicle Tracking system expensive for my business?
There is a one-time cost to buy the tracker and a monthly subscription fee for each vehicle. The up front cost is very affordable and your monthly subscription covers the maintenance of this solution and Coolasia will handle all technical aspects required for this solution. Hence there is no need for additional resources from your company as all aspects are taken care of by Coolasia.
02. How can Vehicle Tracking solution reduce cost for my business?
The solution helps to monitor your drivers' driving habits. Bad habits such as leaving the engine idle often, speeding and excessive braking can consume more fuel. By monitoring vehicles' travelled route, you can study and then plan an optimised travel routes for your drivers for future deliveries. Usage of vehicles for personal reason can also be monitored and restricted. Coolasia solution helps to increase driver' productivity and efficiency and this helps business owner to reduce expenditure of hiring new contract drivers.
03. How can "real time" monitoring of my vehicle help my business?
Business owners are able to check if all his vehicle fleet are operating efficiently at all times. Before hiring an additional driver or purchasing a additional new vehicle, are there any unused vehicle left idling? Business owner can consider if all his resources are completed utilized at all time? Users are able to spot incidents such as traffic delays, route detours, breakdown, emergency etc immediately from their desktop. In events of delay, users are able to re-assign deliveries from the nearest operational vehicles.
04. Is Your Vehicle Tracking solution reliable?
GPS satellite positioning system generally has a 10m +/- error due to the huge distance between the orbiting satellites and earth. Your vehicle location can be accessed via internet on your desktop round the clock(24 hours). Vehicle history are stored on our server located in Singapore as this means we have local control and any faults can be speedily resolved locally.Tracking devices are installed and hidden inside the vehicle to prevent removal and tampering.
05. What are the benefits of Vehicle Tracking to our business?
1. Locate your entire fleet instantly without any big investment in hardware or software
2. Optimize the use of your vehicles and reduce fleet mileage and working hours
3. Reduce labor costs
4. Increase business productivity
5. Monitor departure, travel and arrival times accurately
6. Win business confidence with your clients by managing your delivery schedules
7. Protect your vehicles, cargo and drivers
8. Improve accountability and make better decisions based on true documentation of your vehicles travel history
9. Scale up your system easily when needed without any heavy investments
06. Is this solution difficult and expensive to maintain?
No, it is very easy to implement, use and maintain. Each vehicle takes no more 30 minutes to install. After that you can start tracking your vehicle fleet via desktop or your web browser by logging into the login menu. No other additional hardware and software are needed. Complete technical maintenance are covered by Coolasia.
07. Do i need vehicle tracking when i already have a GSM alarm?
Most alarm systems found on vehicles do act as a deterrent. But once the vehicle is stolen, there is no way to recover back the vehicle. Coolasia tracking solution allows user to accurately track your vehicle as soon as theft is reported. With the help of the local authority, this solution makes vehicle recovery possible.
08. How can Coolasia solution help in my vehicle route planning?
One of Coolasia tracking feature is history tracking which you can retrieve, view and play any route taken by your vehicle fleet at any given day or time. You are able to see the track history on the map and this helps you to plan more efficient routes for your drivers. With limited number of vehicles making deliveries to more and more customers, your needs to optimize delivery time, reduce cost for fuel and maintenance starts to grow.
09. What is the cost for this solution?
There is a flat-rate for the purchase of the tracker and a monthly charge for the user-license with GSM Operator subscription plan.
10. How can i control the rising fuel for my vehicle fleet?
Drivers style of driving directly affects fuel consumption. This solution helps to monitor drivers' habit and avoid fuel drain as a result of aggressive driving, speed, excessive braking and engine idling. Users can monitor transportation pattern and base on this information, plan a more optimized route in future.
11. Do i need IT support to support this solution?
No, you don't need to hire IT staff or buy extra equipment to run this system. All technical support are covered by Coolasia.
12. How can this solution helps to ensure timely deliveries?
From your desktop, you can check if all vehicles are operating efficiently and delivering punctually at all times at a glance. Spot and address any issues that could potentially delay deliveries. You can inform your customers immediately should there be any delays in delivery and keep them updated of next estimated time of arrival. This helps to reduce customer complaints and keep customers satisfied of your delivery services.
13. How can a concierge use this solution?
Hotel staffs can monitor hotel car in "real time" and track VIP arrivals so that the hotel is constantly informed of VIP arrival time. Hotel staffs can also direct drivers who are unfamiliar with the pick-up locations over the phone to ensure that VIP arrives promptly.
14. How do we know that device in vehicle is being tampered with?
The data are updated onto our system every minute. When system inside vehicle are tampered with, you will not receive updates. This is a time to check your driver or call us for further checking.
15. What should i do if my vehicle is stolen?
If your vehicle is stolen, you should immediately report to the police. With Coolasia tracking solution, the police can make use of the vehicle details and tracking data to locate and recover your vehicle.
bsite for various screen-shots of the user-interface and the reports details that the system can generate.
16. Can car thieves locate and disable the tracking device?
The device is carefully hidden inside the vehicle. There is a backup battery(FM4xxx model only) to continue provide GPS signal if the power is cut off. A professional installation will only deter and delay the removal of tracking device but it is not full-proof.
17. What security measures in place to protect server against hacking?
Coolasia servers are professionally managed by server specialist and protected against potential hacking. In events of data loss, our systems are able to backup clients data to avoid loss. Each client are given a username, password, client ID and IP address for login. Clients are expected to store the login details securely and refrain from exposing them.
18. How do i access my fleet data when the server is down?
Please call Coolasia to alert us of server down. Our staffs will reset the server and the system will restart within minutes. All data are backed up and service can resume soon after.
19. Is Coolasia Vehicle Tracking Software easy to use?
Yes, it is very easy to use. Before ordering with us, you can browse our website for various screen-shots of the user-interface and the reports details that the system can generate.
20. Can anyone within my company use this software concurrently?
Yes. Our software provides multiple login and accounts upon request.
21. How often should i track my vehicle?
There is no limit to the number of times that you can login to our system to check your vehicle status. As long as you have a computer and a internet connection, you can always login to check as often as you like.
22. Can i receive alert notification via SMS?
Yes, you can for additional charges. There is a additional monthly fee of S$5 per vehicle for SMS Alert services.
23. Can i use several browsers and monitor my fleet simultaneously?
Yes, you can by login as many times as you want as the system supports multiple login.
24. Can i track my vehicle where they are at low or non GSM/GPRS coverage?
The GPS data will be stored onto internal memory of the tracking devices. Once GPRS coverage is available, data transmission will resume and transfer onto Coolasia server. Up to 16,000 records (model varies) can be stored onto the device in the absence of GPRS transmission.
25. Is there any maximum number of vehicles that can be tracked?
No, there is no limit to how many vehicles you can track.
26. Can i monitor my vehicles in Singapore and Malaysia?
Auto-roaming is disabled by default unless activated by Coolasia. This is due to the high GPRS cost from auto-roaming service in cross country travelling. To activate auto-roaming services on your vehicle, please contact Coolasia.
27. Coolasia tracking solution always "ON"?
Yes, coolasia tracking devices are configured to send GPS data on a round the clock schedule, 24 hours a day, 365 a year.
28. What industries can benefit from this solution?
Logistic companies, Delivery companies, Car Rental companies, Hospitality i.e hotel, Personal security. In fact, all industries benefit from Fleet Management System. Call us to find out more.
29. Can i save on insurance with Coolasia tracking solution?
It depends on your insurance policy. Please contact your insurance company for more details.
30. Is this solution Cost-Effective?
Yes, it is cost-effective as you do not need to invest in extra equipment to run this solution. Just a computer with internet connection would be sufficient to jump start this tracking solution.